Location: Çayırova, Kocaeli (On-site)
Position Type: Full-time
About the Role:We are looking for a versatile, proactive, and detail-oriented Customer Service & Logistics Assistant to join our team in Çayırova.
In this role, you will be the bridge between our customers and our supply chain. You’ll combine excellent communication skills to support hospitals and clinics with the organizational mindset needed to keep our logistics running smoothly. If you thrive in a dynamic environment and love a mix of customer care and operations, this is for you!
Customer Service & Order Management:
End-to-End Order Processing: Accurately register, complete, and track customer orders from receipt to final delivery.
Client Relationship Management: Act as the main point of contact for clinics and hospitals, ensuring excellent communication, handling inquiries, and resolving issues promptly.
Billing & Invoicing Support: Review, verify, and manage invoices related to orders and logistics operations.
Sales Team Collaboration: Work closely with the Sales department to align on customer needs, support commercial initiatives, and ensure a seamless service experience.
Logistics & Operations Support:
Inventory & Stock Control: Support day-to-day logistics operations, including updating inventory systems and monitoring stock levels.
Goods Receipt: Oversee the receipt of incoming goods, verifying that quantities and quality match the documentation.
Partner Coordination: Coordinate with logistics partners, couriers, and transport providers to ensure timely and smooth deliveries.
